911 Operator (Barely) Disciplined Over Callous Response To Girl As Her Parents Died

Apr. 20, 2010

From WDIV Detroit, "911 Operator Disciplined Over Response":
DETROIT -- A 911 dispatcher who is accused of responding coldheartedly to a child pleading for help as her mother lay dying has been disciplined.

Detroit Police Chief Warren Evans said that the dispatcher acted appropriately by sending a car in timely fashion, but he said she could have shown more "sensitivity" toward the girl as she discovered her mother and her mother's boyfriend had been fatally shot.

[...]"My mommy's in the basement and I need emergency," the little girl said.

"This dispatcher in that case did everything right. I mean, everything but demeanor maybe," - Detroit Police Chief Warren Evans

[Listen to the full tape for how long she stalls, it's worse than this video even, 'how old is your sister', 'You just said your mom didn't live there?' etc. Then at the end she doesn't even respond? It sounds like she hung up on the girl? Dispatchers are supposed to stay on the line until the police arrive.]

Listen: Girl, 8 Calls 911 After Mom's Shooting
Watch: School Raises Funds For Brave Girl Who Called 911

Read the rest of the WDIV Detroit article here.
[Take note of the partial transcript and how it leaves out some of the worst parts of the tape. Though, at least they reprinted some of it, almost every other news report acted like the story was just a footnote.]

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