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Article posted May 09 2013, 12:55 PM Category: Commentary Source: InformationLiberation Print

Cleveland Police Say They'll "Review" Handling Of Ramsey 911 Call After Public Criticism

Chris | InformationLiberation

I forgot it's also standard operating procedure for dispatchers to stay on the line with victims.

Yahoo's The Lookout reports:
Cleveland officials are investigating the handling of a call from kidnapping victim Amanda Berry to 911 on Monday.

Berry and two other women had been held captive in a Cleveland home for nearly a decade but were able to escape on Monday evening.

In a statement published on the department's blog, Cleveland Public Safety Director Martin L. Flask acknowledged the public's criticism of the dispatcher's handling of the call for help from Berry. The call was released to the media on Monday, shortly after police revealed the women were found alive.

[...]Flask wrote that while the dispatcher followed department policies and procedures, "We have noted some concerns, which will be the focus of our review, including the call-taker's failure to remain on the line with Ms. Berry until police arrived on scene."

The dispatcher was not identified in the statement.
Of course, again because this is not a market, there is no market feedback mechanism, the dispatcher won't lose a cent, nor will his employer. If a private company was handling this call and treated one of their customers this way they would have issued a full apology and likely fired the man in question. People could switch providers and stop using the company's services, there would be actual consequences and it would hurt their bottom line. When the monopolist state gets called out for it's incompetence and terrible "service," they just say they'll "review" the incident to placate the public, then continue with business as usual.
Chris runs the website, you can read more of his writings here. Follow infolib on twitter here.

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Comments 1 - 8 of 8 Add Comment Page 1 of 1

Posted: May 09 2013, 6:36 PM

46105 The state police have no incentive to find and locate kidnapped victims unless all the work is already done, then 50 of them show up all gun-ho and pretend to be heroes. Where were all 50 of them when neighbors reported naked woman with dog collars around their crawling around the back garden? Raiding some innocent cannabis growers house with full swat gear on or harassing some innocent bystanders to generate some more revenue through fines.

Posted: May 09 2013, 7:31 PM

101162 In addition, "they" say that they are "sorry" - which can be properly interpreted: "We are sorry we got caught"... not being apologetic for bad behaviour or shoddy service. Those will still continue.

The actual meaning of the pseudo-remorseful statement would indicate the level of contempt that the authorities and spokesperson have for the ones who caught them out!

I could go on, but what's the point.


Posted: May 09 2013, 11:29 PM

687 It is an ego that can;t fathom the fact that they took an oath and they are employed by the public to which they are subordinates and they think they were hired to rule over us and have completely blown it .now with the internet,cameras and instant media they can no longer hide there contempt for the public.they being the government/cop and any employs of.

Posted: May 10 2013, 3:31 AM

What have the psychopaths fucked-up now?

One would think, that with such a VAST amount of technology at their disposal, that mishaps, such as "public criticism," would already have been accounted for.
Favoritism, nepotism....perhaps, both? I really don't care, in all actuality. But, if my livelihood depended upon a 911 operator's ability to keep me on the line... I'd probably be very pissed if my call was to be mishandled. I'm sure there's a hierarchy in all this bull-shit, that people must follow in order to file a complaint - because bitching about it via the Internet, just seems to cause more problems, (or, "solutions," if you've read the rules to logic).

Posted: May 10 2013, 3:45 AM

80202 I love this site because it is an excellent gathering of incidents where the police, or authorities are exposed when they (systematically) go over the line.
But the constant privatization calls are a bit ridiculous. What we need is response. The "market" takes time for that wonderful feedback you keep harping on, and in addition when it is for profit lots of bad things happen because the focus is not right. What citizens need is accountability and review boards with civilians ON them, as well as the ability to fire people that just plain can't do their jobs. Privatization is not the catch all answer you seem to believe it is.
We can see at plainly with the prison industry, which corrupts politicians, uses its clout to get advantages and make lawmakers make laws that incarcerate more and more for less and less, and go for profit by cutting cost and STILL have no accountability. Not very well thought out, the call for pirate 911 companies.

Posted: May 10 2013, 7:51 AM

7172 I listened to the conversation and I don't know how seriously I would have handled the same thing. It was an odd call with Ramsey jumping between "I was eating my McDonald's" to "she was trapped in the house" as if it were a comedy routine. Dispatchers get bogus calls everyday, so I'm going to think this instance was a case of "This must be a crank call". Most of these people are just phone operators. They're not cops. They just dispatch officers to the scene. Their opinions about authenticity isn't even an option here, as they have to send an officer to every call. As far as following procedure goes; That will probably work best when dispatchers are replaced by robots or the 911 calls are immediately heard over the radios by the nearest patrol cars.

Posted: May 10 2013, 1:07 PM

Hey Anon 802, thanks for the compliment, I believe the problem with police and government at it's core is the monopoly on "legitimate" violence for which the costumed agents of the state possess.

I agree there are reforms which could improve things, there's no question for example police in Germany are less abusive and murderous than police in the US ( ).

Nonetheless, they're still thugs because they're tasked with enforcing the will of idiot politicians. The issue isn't privatization as you see it, it's de-nationalization, voluntarization, the breaking up of coercive monopolies in favor of free enterprise and open competition, in favor of people working together on a voluntary basis where no one has any more "rights" than anyone else.

The private prison industry, for example, is still a government run monopoly devoid of free markets, they get money from the state for each person they imprison, the incentive structure, created by the state, is entirely out of whack, hence the reason they lobby for more state laws and the criminalization of everything to help their bottom line.

Posted: May 11 2013, 8:55 AM

80202 Chris, 802 again, thanks for the explanation, but I have seen several calls for it in places I feel it is not appropriate. Agrees about the prisons, but as far as 911 calls (and I know now you are not calling for that here...) the problems would be enormous. Companies for profit would underhire, causing more wait to get through (as you always get nowadays calling any corporation), and hide logs that might cost them money (penalties for non response, etc.), but again, ok, you are talking about something else, but I have to admit I don't understand how that something else would actually work at this point.
But I very much appreciate that you are gathering all these stories, and it is truly frightening, and maddening that there is no shortage, ever, of police abuses, department abuses, police state USA is here, and....well, my favorite way of putting it, "we have way too many Barney Fifes, and not near enough Andy Taylor's" except our Barney Fifes are meaner, have more than one bullet in their shirt, and are severely militarized, mentally and equipment-wise.
When friends of mine hear some of these stories and say " can't be THAT bad" I point them certainly is that bad. Thanks for all the work you've done with this!
I think the best way to combat this, if everyone actually knew their rights, exercised them, and realized what the actual role of the police is.
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