Thursday May 9th, 2013 informationliberation.com
Cleveland Police Say They'll "Review" Handling Of Ramsey 911 Call After Public Criticism (InformationLiberation)
I forgot it's also standard operating procedure for dispatchers to stay on the line with victims.

Yahoo's The Lookout reports:
Cleveland officials are investigating the handling of a call from kidnapping victim Amanda Berry to 911 on Monday.

Berry and two other women had been held captive in a Cleveland home for nearly a decade but were able to escape on Monday evening.

In a statement published on the department's blog, Cleveland Public Safety Director Martin L. Flask acknowledged the public's criticism of the dispatcher's handling of the call for help from Berry. The call was released to the media on Monday, shortly after police revealed the women were found alive.

[...]Flask wrote that while the dispatcher followed department policies and procedures, "We have noted some concerns, which will be the focus of our review, including the call-taker's failure to remain on the line with Ms. Berry until police arrived on scene."

The dispatcher was not identified in the statement.
Of course, again because this is not a market, there is no market feedback mechanism, the dispatcher won't lose a cent, nor will his employer. If a private company was handling this call and treated one of their customers this way they would have issued a full apology and likely fired the man in question. People could switch providers and stop using the company's services, there would be actual consequences and it would hurt their bottom line. When the monopolist state gets called out for it's incompetence and terrible "service," they just say they'll "review" the incident to placate the public, then continue with business as usual.
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Chris runs the website InformationLiberation.com, you can read more of his writings here. Follow infolib on twitter here.